Privacy Policy

Your Privacy at Plum & Vibe

At Plum & Vibe, your privacy is not just a priority, it's a commitment. We are dedicated to keeping your personal details confidential, safeguarding them with the utmost care, and handling them with respect, all in alignment with privacy laws to give you complete confidence in our practices.

What Personal Information We Collect and Why

Whenever you browse our website, we gather data from your device like browser type, IP address, time zone, and interaction with our site, which includes what items you view, your search queries, and how you use the site. This information helps us to optimize your browsing experience and conduct site analytics. The details of how and why we collect this information are detailed below.

Device Information

• What we collect: Browser type, IP address, time zone, cookies, what pages or products you view, search terms, and interaction details with the site.
• Why we collect it: To load the website effectively on your device and to perform site analytics.
• How we collect it: Automatically via cookies, logs, web beacons, tags, or pixels when you visit our site.

Order Information

• What we collect: Name, billing and shipping addresses, payment information (which we do not store), email address, and phone number.
• Why we collect it: To process your orders, arrange shipping, provide invoices, and order confirmations, communicate with you, screen for potential risks or fraud, and, if agreed by you, to send you marketing information about our products.
• How we collect it: Provided by you when making a purchase from our online store.

Sharing Your Personal Information

Your Personal Information will only be shared with third-party service providers that support us in processing your orders, communicating with you, or in screening for potential risks or fraud, as mentioned above. Our trusted partners include:

• Shopify, which hosts our store. Shopify's Privacy Policy
• Google Analytics, to help us understand how our customers use the site. Google's Privacy Policy

Various marketing platforms like Facebook and Google for targeted advertising or marketing communications, which you can opt-out of at any time: Facebook's Ads Preferences, Google's Ads Settings and Bing.

Age Of Consent

Our website is not intended for people under the age of 18 years old. We do not knowingly collect personal data from minors. If you believe that a minor has provided personal information to us, please contact us immediately so we can take action.

Access To Your Information

Should you wish to access, amend, update, or request deletion of your personal information, please reach out to us using the contact details provided below.

Retention of Order Information

Your Order Information will be kept in our records unless you direct us to delete it.

External Links

We may provide links to third-party websites for your convenience. We are not responsible for the content or privacy practices of these sites. Please review their privacy policies individually.

Privacy Policy Updates

We may occasionally update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. For the most current version, please revisit this page.

Contact Us

For more details about our privacy practices, if you have questions, or if you wish to make a complaint, reach out to us at hello@plumandvibe.com.au.